See what a customer sees
Home improvement requires specialized expertise, but it can be hard for an expert to provide guidance without being able to see the situation. And at Lowe’s Innovation Labs, we’re building a future in which exponential technologies enable experts to assist their customers, no matter where they are. That future starts with Lowe’s JobSIGHT™.
Virtual home visits
When social distancing upended daily life for pros and their customers, Lowe’s Innovation Labs joined forces with Streem® to launch Lowe’s for Pros JobSIGHT™: an augmented video collaboration platform that lets pros assess maintenance and repair projects remotely.
Tech-enabled collaboration
With Lowe’s for Pros JobSIGHT™, pros use one-way video chat to speak with a customer and view their space; augmented reality to guide the customer around to diagnose issues; and computer vision to capture product details to order parts.
Although the tool is powered by cutting-edge technology, the experience is seamless and intuitive for both pros and their customers.
Pros see what their customers see through one-way video chat. They guide customers around using interactive augmented reality features. Model numbers and other important information are captured automatically with computer vision.
Pros access Lowes4Pros JobSIGHT on a mobile device or desktop computer, and their customers join by clicking a link - no app required.
When the video call ends, a one-page call summary makes follow-up simple for pros.
To see Lowe’s for Pros JobSIGHT™ in action watch contractor Matt Risinger’s experience.
In partnership with Streem®
Lowe’s Innovation Labs first partnered with Streem®, now a Frontdoor company, in 2019. When the pandemic made it difficult for pros to connect with their customers, we accelerated Lowe’s for Pros JobSIGHT™ and launched it free to all Lowe’s Pro Loyalty members by June 2020.
We continue to work with Streem® to develop collaborative tools that will shape the future of home improvement, and we look forward to sharing more soon.
